Senior UX Researcher

Do you want to love what you do at work? Do you want to make a difference, an impact, transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you’re looking for.  UXBERT Labs  is one of the best digital and user experience design agencies in the GCC working with the biggest regional and international brands such as STC, Amazon, Gucci and more. UXBERT Labs is part of the Supertech Group also consisting of Hala Yalla, Saudi’s #1 private event ticketing and experience booking platform, and  Kafu Games, the largest esports tournament platform in MENA.

We are looking for a  Senior UX Researcher  to join our team and help shape exceptional user experiences across our digital products and services. The ideal candidate is a  seasoned researcher  who has worked across complex projects, led usability testing, and applied  UX best practices and methodologies  to inform design decisions.

You must have  hands-on experience with usability testing , knowledge of the  Nielsen Norman Group’s 10 usability heuristics , and a solid understanding of both  qualitative and quantitative research methods .

Key Responsibilities

• Plan, design, and conduct user research studies including usability testing, interviews, surveys, and field studies.
• Apply  Nielsen’s 10 Usability Heuristics  during evaluations and testing to identify UX issues and areas for improvement.
• Collaborate with Product Managers, Designers, and Developers to translate research findings into actionable insights.
• Lead the development of user personas, journey maps, and experience frameworks.
• Advocate for user needs throughout the product lifecycle and influence design strategy with evidence-based insights.
• Present clear, concise, and compelling research findings to stakeholders and leadership teams.
• Mentor junior researchers and support UX research knowledge sharing across the organization.

Requirements

Preferred Qualifications