Application Support

Application Support – Quantity : 2, Salary : Flexible.

Location : Saudi Arabia (SAUDI ONLY).

Responsibilities

• Follow policies and procedures on Change Management and IT Governance standards.
• Review and validate cybersecurity reports, close vulnerabilities, and provide closure reports with evidence.
• Apply development knowledge and manage compiled and configuration files for web applications and web servers.
• Troubleshoot live applications in collaboration with Infrastructure teams (Systems, Networks, IT Security) and provide RCA reports.
• Provide Level 3 technical support and troubleshooting for complex application issues.
• Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Analyze recurring incidents, identify root causes, and implement preventative measures (Problem Management).
• Monitor application performance, proactively identify potential issues, and take corrective actions.
• Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Participate in the planning, testing, and deployment of application upgrades and patches.
• Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Contribute to IT projects related to application implementation, integration, and enhancement.
• Stay current with the latest technologies and best practices in application support (Continuous Improvement).
• Engage in regular DevSecOps activities on the development lifecycle and manage pipelines, configurations, and maintenance.

Qualifications

Applicants must be based in Saudi Arabia.

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