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Butler

Raffles Hotels & ResortsJeddah, Makkah Region, Saudi Arabia

30+ days ago

Job description

Join to apply for the Butler role at Raffles Hotels & Resorts

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Company Description

Job Description

We are seeking a highly skilled and professional Butler to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Butler, you will be responsible for providing exceptional personalized service to our VIP guests, ensuring their stay is nothing short of extraordinary.

Greet and escort VIP guests upon arrival and departure, providing a warm and professional welcome
Deliver personalized check-in and check-out experiences in-room or in the lounge
Manage guest luggage, including unpacking and packing services, as well as handling laundry and pressing requests
Coordinate dining, spa, transportation, and other guest services according to individual preferences
Maintain detailed guest profiles, including preferences and special requests
Collaborate with various departments (Housekeeping, Room Service, Concierge) to ensure seamless service delivery
Prepare guest rooms and suites with personalized amenities, welcome drinks, and special touches
Maintain cleanliness and organization in the Butler pantry and working areas
Promptly respond to guest inquiries and requests with professionalism and efficiency
Uphold the highest standards of confidentiality and security regarding guest information
Anticipate guest needs to provide a tailored and exclusive experience
Facilitate smooth communication throughout the guest's journey, from pre-arrival to post-departure
Demonstrate knowledge and respect for local Saudi Arabian customs and etiquette

Qualifications

Minimum of 2 years of experience as a Butler or in a similar role within a 4-5 star luxury hotel or resort

Strong command of English; basic Arabic language skills preferred

Excellent grooming, etiquette, and interpersonal communication skills

Robust organizational abilities and capacity to multitask effectively

Knowledge of Butler service standards (e.g., Forbes, LQA) preferred

High attention to detail and strong problem-solving skills

Professional demeanor with a genuine passion for hospitality and service

Ability to maintain utmost discretion and confidentiality at all times

Flexibility to work various shifts, including weekends and holidays

Familiarity with Middle Eastern hospitality standards

Knowledge of local customs and etiquette in Saudi Arabia

Adaptability to work in a culturally diverse environment

Strong time management and prioritization skills

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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Butler • Jeddah, Makkah Region, Saudi Arabia