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E-Commerce Operations Supervisor

E-Commerce Operations Supervisor

REEF | ريفRiyadh, Riyadh Region, Saudi Arabia
30+ days ago
Job description

Human Capital Director at REEF Holding

E-Commerce Operations Supervisor – Reef Holding

We’re hiring an E-Commerce Operations Supervisor to lead the operational success of our online platform in Riyadh, Saudi Arabia.

Location : Riyadh, Saudi Arabia

Job Type : Full Time

Employment Type : Full-time

Seniority level : Not Applicable

Job function : Other

Industries : Retail

Key Responsibilities

  • Order & Inventory Management – Monitor and manage order processing from placement to delivery, coordinate with supply chain and warehouse teams, supervise returns and exchanges.
  • Customer Experience Optimization – Oversee customer service operations, ensure timely resolution of inquiries, analyze feedback, and implement enhancements.
  • Logistics & Fulfillment Oversight – Coordinate with shipping providers, monitor logistics KPIs, implement efficiency strategies.
  • Operational Performance & Analysis – Analyze daily and weekly performance reports, identify gaps, drive process automation and cost‑efficiency initiatives.
  • Cross‑Functional Collaboration – Work closely with marketing, IT, and finance to support campaigns, resolve platform issues, and reconcile billing.
  • Compliance & Quality Control – Ensure all operations adhere to company policies and local regulations, maintain compliance with evolving e‑commerce laws in Saudi Arabia.
  • Team Management & Development – Supervise team performance, assign tasks, train and motivate staff, promote best practices.

Qualifications

  • Bachelor’s degree in Marketing, E-Commerce, or a related field.
  • Proven experience managing e-commerce operations, preferably in the Saudi market.
  • Strong understanding of inventory systems, logistics processes, and order management.
  • Excellent analytical and operational problem‑solving skills.
  • Familiarity with logistics providers and shipping coordination.
  • Fluent in Arabic; good command of English is preferred.
  • Strong communication and team leadership skills.
  • Solid knowledge of local e-commerce laws and compliance requirements.

    • Why Join Reef Holding?

    Be part of a forward‑thinking team driving digital transformation in Saudi retail. At Reef Holding, your operational insights will directly influence success and customer satisfaction in a fast‑growing e‑commerce landscape.

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