Quality Management Director

To ensure the highest standards of service excellence and efficiency across all facets of DACO activities. oversee and guide the developing, implementing and maintaining management system and processes that align with international and aviation regulations and DACO goals. To foster a culture of collaboration with various departments to identify areas of improvement, directing quality inspection and audits, and drive continuous improvement initiatives. This role aims to ensure adherence and compliance to regulatory standards, fostering a culture of excellence, and enhancing overall service quality and operational efficiency.

• Position Accountability Description

Strategic Leadership

• Formulate and implement a comprehensive quality management strategy that aligns with DACO’s organizational goals, ensuring adherence to quality standards and regulatory requirements.
• Oversee the implementation of a quality management system, adopting frameworks such as ISO 9001, to enhance DACO’s performance and maintain high standards of quality.
• Define key performance indicators (KPIs) to systematically track quality objectives, enabling data-driven decision-making and continuous improvement.

Operational Excellence

• Direct the development, implementation, and regular updating of management system protocols and documentation to ensure compliance with organizational standards and regulatory requirements.
• Oversee regular inspections, audits, and performance evaluations of airport facilities and services to ensure regulatory compliance, SLAs, and quality standards.
• Collaborate with process owners and direct the identification, assessment, and prioritization of opportunities for process improvement using methodologies such as Six Sigma, Lean Management, and Kaizen.
• Direct the evaluation and analysis of supplier, service, and quality management reports to ensure adherence to standards, while addressing performance issues with actionable insights.
• Direct the monitoring of quality metrics and lead management reviews to enhance organizational performance and strategic alignment.
• Direct the risk management process by ensuring implementation and documentation and guide in identifying assessing and mitigating efficient risk management.
• Direct the establishment, control, and maintenance of all documented information to ensure effectiveness, clarity and traceability.
• Direct the process of change management to facilitate seamless transitions and minimize negative impact and resistance.
• Review and update the mitigation plan for external and internal issues related to DACO to maintain operational integrity and to gain interested parties’ confidence.
• Regularly assess in updating and reviewing the management systems manual to align DACO’s internal requirements and industry best practices.
• Implement the Total Quality Management (TQM) principles to foster a culture of continuous improvement and customer centricity.
• Direct the interpretation of policies, regulatory and / or governmental regulations, and internal regulations to assure compliance.
• Direct the process analyses oversights on a continuing basis to implement a culture of excellence by working directly with operating entities.
• Direct the establishment, implementation, and management of quality management systems, incorporating internationally recognized frameworks like ISO 9001.

Stakeholder Management

• Cultivate strong relationships with key stakeholders, including vendors, internal departments, and external partners, to be up to date with their needs and expectations and ensure effective management of quality initiatives and adherence to quality standards.
• Work with vendors to negotiate quality-related contracts and secure optimal solutions for DACO’s quality management needs, fostering continuous improvement and alignment with business objectives.
• Ensure that quality management activities align with DACO’s strategic goals by collaborating closely with internal and external stakeholders to gather resources and information needed for successful implementation.

Team Leadership and Development

• Lead, mentor, and develop a high-performing quality management team, promoting a culture of excellence, accountability, and continuous improvement.
• Establish clear performance expectations for team members, providing regular feedback and support to foster their growth and development.
• Create and implement training programs to enhance the skills and knowledge of the quality management team, ensuring they are prepared to meet evolving industry challenges and maintain high standards.

Financial Management

• Oversee the budget for quality management activities, ensuring cost-effectiveness and efficient resource allocation to maximize return on investment.
• Track the financial performance of quality management initiatives, identifying cost-saving opportunities and implementing measures to achieve financial targets.
• Manage financial planning within the department, monitoring expenditures to ensure adherence to budgetary guidelines and financial targets.

Innovation and Continuous Improvement

• Foster innovation in quality management by adopting new technologies and best practices, ensuring DACO remains at the forefront of industry advancements.
• Regularly assess and enhance quality management processes to improve efficiency, effectiveness, and alignment with DACO’s strategic objectives.
• Promote a culture of continuous improvement within the team by actively seeking and implementing feedback and ideas for process enhancements.

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