Junior Consultant / Consultant

Junior Consultant / Consultant

Riyadh, KSA

Responsibilities

Manage all post-sales activity for Asite's customers through strong relationship-building, product knowledge, planning and execution.

• Develop a deep understanding of the product and speak with customers about the most relevant features / functionality for their specific business needs.
• Where required assist with new Asite customer implementation.
• Ensure that a plan is in place with each customer for deployment, change management and adoption programs.
• Increase customer retention by conducting regular check-in calls for tactical items and perform quarterly health checks for strategic reviews.
• Help to make Asite's platform a part of each customer's core architecture.
• Identification and tracking of enhancement requests and bugs on behalf of customers.
• Function as the voice of the customer and provide internal feedback on how Asite can continue to improve our service.

Good oral and written communication skills

Qualifications

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