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Manufacturing Quality Manager
TK ElevatorRiyadh, Riyadh Region, Saudi Arabia6 days ago
Job descriptionDefine, implement, and monitor quality objectives, KPIs, and complaint policies, ensuring internal resolution and driving continuous improvement. Manage and improve Quality processes, measuring and controlling key indicators for elevator manufacturing, delivery, and service performance. Oversee the final quality of elevator & escalators deliveries and maintenance services, ensuring compliance with standards and customer expectations. Ensure product reliability and consistency through quality planning, monitoring, and corrective action management. Ensure the implementation, certification, maintenance, and continuous improvement of the Integrated Quality and Environmental Management System (e.g., ISO 9001, ISO 14001), guaranteeing compliance with all applicable standards and certifications. Serve as the main contact for customers in the event of quality deviations in the field and manage official claims through TKE's claim tools. Conduct prior analyses for customer complaints, initiate corrections, and coordinate replacement orders as needed. Lead and participate in quality-related meetings with customers to improve communication and collaboration. Establish clear reporting processes for internal teams and customers to provide visibility into quality performance and actions. Ensure consistent quality of both internally manufactured and externally sourced components through inspections, testing, and process audits. Design and implement robust quality control systems to ensure the reliability and repeatability of product performance. Participate in and lead DFMEA, PFMEA, and CTQ / CTS management throughout the design and production lifecycle. Lead product and process “Lessons Learned” and best practice initiatives to support future project development. Manage supplier qualification processes in accordance with TKE standards to ensure the quality of all supplied products and services. Lead industrialization and supplier onboarding, including EQ audits and technical requirement transfer. Define quality clauses in supplier agreements, monitor supplier performance, and drive continuous improvement initiatives in collaboration with Purchasing and PDC teams. Ensure the delivery of Supplier Quality deliverables in SPDP (Strategic Product Development Process) projects. Drive quality in new product development (SPDP / APQP), ensuring right-first-time delivery before market release. Ensure fulfillment of quality milestones and deliverables within cross-functional development projects. Act as Quality Lead in global committees and coordinate with BU-level quality teams to share learnings and align practices. Track Quality KPIs, identify performance gaps, and implement root cause analysis and closed-loop corrective actions. Lead continuous improvement programs based on field feedback, customer input, and lessons learned. Promote and implement structured improvement methodologies such as Six Sigma and 8D problem solving. Manage, develop, and motivate the Quality team through clear performance evaluation, targeted training, and professional development. Guide and support the team technically, ensuring alignment with standards and encouraging a culture of ownership and excellence. Promote quality awareness and continuous learning across the organization through training in quality tools, systems, and best practices. Quality Management System design Quality Operational experience in industrial environment Operational manufacturing experience Supply chain management Program Management Change Management Continuous improvements tools (6Sigma, 5Why, 8D, Lean…) Strong delivery, completion and outperformance mindset Ability to embrace business priorities Passion to support operative business Disciplined and consistent approach to execution Cost competitive mindset Hands on and pragmatic style Result driven based on clearly defined business KPIs Authentic and clear communicator Ability to manage multi-stakeholder and multicultural environment Strong analytical thinking with ability to deep dive into issues by systematic approach Customer oriented, demonstrate strong leadership and a good team player, ability to mentor and motivate others. Dynamic, self-motivated and cultural sensitive. Bachelor Degree in Mechanical / Electrical Engineering or Quality Management or equivalent Proven track record of 10+ years as an Operational Quality leader in industrial manufacturing Strong functional expertise in quality within elevator industries Strong business judgement and financial acumen Experience in End to End delivery of New products Strong track record of continuously improving and outperforming on key plant metrics (delivery, quality, cost) Result oriented leader with analytical mindset Experience in applied Lean / Six sigma Experience in leading make vs Buy decisions and setting up optimal quality strategy Experience in driving operational transformation programs in a international environment
Responsible for managing and supervising the quality service provided to customers, ensuring the correct implementation of the company’s current policies and standards (KPIs, processes, systems, and tools).
This role is crucial in guaranteeing zero defect products in the New Installation and Modernization lines of business. Additionally, the role is tasked with fostering a culture of continuous improvement and building quality into processes within the organization.
This role will have to be a role model in engaging and collaborating across the entire product organization with various stakeholders : Engineering, industrialization, supply chain, production, logistics and jobsite installation.
Duties and Responsibilities
1. Leadership and Strategy
- Lead the Manufacturing Quality organization by building a customer-focused, competent, and responsive team aligned with the company’s, BU, and Group’s strategic objectives.
- Influence decision-making in business areas by applying technical expertise, ensuring alignment with internal quality policies and standards.
- Support the organization in achieving operational excellence through a global vision of quality and its impact across the value chain.
2. Quality Management and Compliance
3. Customer and Stakeholder Engagement
4. Product and Process Quality Assurance
5. Supplier Quality and Industrialization
6. New Product Introduction and Project Quality
7. Continuous Improvement and Performance Monitoring
8. Team Development and Quality Culture
Required Profile
Knowledge and Skills :
Experienced Quality executive with proven track record of operational manufacturing and supply chain successes and transformation projects.
Specific skills :
Personality :
Education
Experience
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Quality Manager • Riyadh, Riyadh Region, Saudi Arabia