Talent.com
Customer Support Agent

Customer Support Agent

AbwaabRiyadh, Riyadh Region, Saudi Arabia
25 days ago
Job description

Overview

Join to apply for the Customer Support Agent role at Abwaab .

Location : KSA-based only

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customers' needs and help them use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our product, sales and marketing teams

Requirements

  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work (Zendesk)
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • E-Learning Providers

    • We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Create a job alert for this search

    Customer Support • Riyadh, Riyadh Region, Saudi Arabia