ERP Sales & Service Team Lead

Overview

Leading the future in luxury electric and mobility. At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Position Overview

An experienced ERP Sales & Service Team Lead to oversee the design, implementation, and support of ERP solutions that support key business processes in sales, distribution, and customer service. This role involves close collaboration with business stakeholders, developers, and IT teams to ensure end-to-end functional integration and alignment with enterprise architecture standards. The ideal candidate will bring deep functional knowledge, hands-on ERP configuration experience, and the ability to lead complex projects and initiatives across multiple business units.

Key Responsibilities

• Oversee the planning, execution, and support of ERP processes related to Sales, Customer Service, Services, and related functions.
• Act as the primary point of contact between the ERP team and business units (sales, service, customer operations).
• Collaborate with business leaders to gather requirements, align solutions to business goals, and manage expectations.
• Lead the analysis, design, configuration, testing, and deployment of ERP enhancements and new functionalities.
• Drive the delivery of ERP projects, ensuring solutions are scalable, user-friendly, and aligned with best practices.
• Ensure smooth day-to-day operations of the ERP system in sales and service domains, including issue resolution and process monitoring.
• Identify opportunities for continuous improvement in sales and service processes through automation and system enhancements.
• Work closely with IT, Finance, Logistics, and other teams to ensure seamless end-to-end integration across ERP modules.
• Support integration with CRM systems, e-commerce platforms, and external applications where applicable.
• Support the development of dashboards, KPIs, and reports to provide visibility into operational performance.
• Support audit requests and implement controls to safeguard sensitive data and business transactions.
• Liaise with ERP vendors, consultants, and support partners to resolve system issues and deliver enhancements.

Skills

Minimum Qualifications

Additional Compensation and Benefits

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and / or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

To all recruitment agencies : Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

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