System / Database Operations Senior Engineer

System / Database Operations Senior Engineer

JOB PURPOSE : Jobholders at this level are capable of operating with minimal supervision. They work within guidelines and procedures to prepare more complex, specialized or ad‑hoc reports in their related field. They contribute to the completion of milestones or operational targets within the assigned functional area. They undertake operational activities including participating in the development of ZATCA IT systems and database operations guidelines and standards, installing, configuring and upgrading software, hardware, operating systems and processes as planned, assisting in the implementation of operations and security patches as well as vendors’ release notes, troubleshooting, identifying root causes, and providing technical support for incidents and tickets. Monitoring ZATCA systems and applications on a daily basis ensures proper operation and support with performance reports.

Roles and Responsibilities

• Assess current ZATCA systems and database operational model, identify gaps and challenges to define IT systems and database operations areas of improvement, and stay abreast of the latest trends and standards.
• Gather business needs, oversee the development of database design, review and finalize database capacity plans to ensure that all projects are aligned with set plans.
• Collect needed operational inputs, perform daily operations of ZATCA systems and databases to maintain the best operational performance.
• Oversee all daily work activities of systems and database operations, assess the feasibility of automation to build scripts that automate daily operations when possible.
• Develop maintenance implementation plans based on technical needs and implement the necessary maintenance activities in coordination with all relevant stakeholders to maintain optimal system performance.
• Receive and review change requests related to IT systems and databases, monitor the implementation of the requests to ensure that all requests are handled on time.
• Receive and prioritize systems / database incidents and escalated tickets to ensure that troubleshooting and technical support activities are conducted timely and according to business priorities.
• Monitor and assess the performance, health and safety of IT systems and databases, recommend performance and hardware improvements to meet business objectives and required quality.
• Review systems and database operations performance reports, analyze actual performance against set KPIs, and implement the needed actions to improve operations performance.
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out efficiently.
• Escalate complex problems to the relevant person to ensure cases / issues are closed properly.
• Perform other duties as requested.

Job Qualifications and Requirements

A minimum of 2 years of relevant experience.

Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent is required.

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