Senior Service Engineer - SCMS

Overview

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We are seeking a motivated and enthusiastic Senior Service Engineer – SCMS to join our team. In this role, you will work independently in the Grid Automation field with opportunities to hold technical discussions with customers and travel across the respective country.

As a responsible Senior Service Engineer overseeing the SLA Programs, Retrofit Upgradations, Extensions and Modifications of Substation Automation systems for assignments classified as medium or high complexity. Manage completion of all site activities efficiently, cost-effectively, and in accordance with contract specifications, quality standards, and safety requirements.

How You’ll Make An Impact

• Representing the Service Engineering function at project and customer meetings.
• Contributing to creation of the project execution philosophy and plan. Manages implementation of the project philosophy and plan.
• Supporting continuous improvement of project process and product and system design via provision of lessons learned feedback.
• Supporting Project Managers in issuing claims (new scope of work, cost impact, time impact, risk quantifications etc.).
• Managing implementation of changes in design and commissioning as per change management processes.
• Supporting tendering team to estimate efforts required for service engineering activities.
• Collaborating with other teams to solve challenging problems.
• Creating work plans for work in own area of responsibility and proactively manages this work to deliver the program on time, quality and at targeted cost.
• Conducting risk and opportunity assessments in real time during execution of service engineering activities to ensure safe implementation of the project philosophy and identification of potential variation requests to support contract claims.
• Reporting early any contract / quality / program / cost issues to management, with recommendations for resolution.
• Acting as the Hitachi Energy lead for service engineering activities on a project.
• Ensuring that Hitachi Energy is presented as a professional organization in all interactions with the customer. Interface with customers and external providers for approval of plant acceptance criteria, issue resolution and acceptance tests. Coordinate site activities focused on finalizing customer acceptance certification.
• Managing external organizations, providing Service Engineering team with equipment, systems or services (e.g. permit to work, health and safety guidance, acceptance of completed work).
• Actively developing and coaching colleagues and cultivating a network of engineering professionals within and outside the unit.
• Following and providing feedback on standard processes and tools; ensuring site activities comply with safety regulations and contractual requirements.
• Preparing project documentation such as Schedule, SAT, MoS, RA, Site Visit Reports, Incident Reports, RCA, etc., in coordination with TL & PM.
• Preparing design documentation, HMI and database as per project requirements.
• Performing modification, extension and upgrade works including scheme checks, system power up, system integration, communication verification, database engineering, cybersecurity controls and tests, SAT, energization checks, etc.
• Performing preventative and corrective maintenance works.
• Obtaining approvals from customers for Service Engineering activities on SCMS systems.
• Adhering to safety rules on project sites according to regulations.
• Proactive coordination and reporting to Service Engineering Team Leader.
• Ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, taking responsibility for actions while caring for colleagues and the business.

Your background

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. We welcome you to apply today.

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