Apple Certified Technician ( Mobile Hardware )

Overview

We are looking for a Saudi national Mobile Hardware Technician , preferably Apple certified , to serve as the primary point of contact for diagnosing and resolving technical issues related to mobile hardware. The technician will work closely with our Senior Technical Engineer

Key Responsibilities

• Continuously tracks the Smart products services KPI’s and do needful to perform within agreed targets.
• Attend to customer technical enquiries regarding technical repair or fixing
• Provide software and hardware technical repairs.
• Assembles, Installs, configures, upgrades and troubleshoots operating systems, software, hardware, Mobile .
• Follow up customer technical repair status and ensure that the customer is advised with progress
• Attend to customer technical complaints and try to resolve them
• Assist in devising and implementing systems to improve quality of service
• Continuously update skills to be able to provide high level of service to maintain customer satisfaction and loyalty
• Follow-up pending cases and other repair and to be sure that the repaired items are available in repair area and ready to be delivered before customer’s committed date.
• Ensure that the customers leave eXtra with clear understanding regarding their technical problem, necessary repairs, estimated cost and time to collect their machine.
• Work closely with reception team to provide the technical knowledge needed for them.

Qualifications & skills

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