Field Service Engineering

Overview

Schneider’s Field Service Representatives

play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do. Next step in your career

if you have a background in field service activities such as installation and commissioning, maintenance and repairs, customer support, training and guidance, documentation, reporting, safety compliance, collaboration, problem solving, and inventory management. Responsibilities

Installation and Commissioning : Setting up and installing equipment and systems at customer sites, ensuring they operate correctly. Maintenance and Repairs : Conducting regular maintenance checks, troubleshooting issues, and performing repairs on equipment to ensure optimal performance. Customer Support : Acting as the primary point of contact for customers, addressing their concerns, answering questions, and providing technical support. Training and Guidance : Educating customers on how to use and maintain their equipment effectively, often providing hands-on training. Documentation : Keeping accurate records of service visits, repairs, maintenance activities, and customer interactions, often using software tools for documentation. Reporting : Providing feedback to management regarding customer needs, product performance, and potential areas for improvement. Safety Compliance : Adhering to safety standards and regulations while working in the field, ensuring both personal safety and the safety of customers. Collaboration : Working closely with sales, engineering, and support teams to address customer needs and ensure seamless service delivery. Problem Solving : Diagnosing technical issues and developing solutions quickly to minimize downtime for customers. Inventory Management : Managing spare parts and tools needed for service tasks, ensuring they are available when required. Qualifications

Education :

Bachelor’s Degree in Electrical & Electronics Engineering Experience :

Minimum 5+ years of experience Technical :

Experience in protection relays, switch gear installation and commissioning, and skilled in utilizing electrical testing and diagnostic equipment Skills

Leadership :

Ability to inspire and manage a diverse team effectively. Communication :

Strong verbal and written communication skills to engage with clients and team members. Problem-Solving :

Proficient in identifying issues and developing effective solutions. Customer Focus :

Commitment to providing exceptional service and enhancing client satisfaction. Technical Knowledge :

Understanding of the products or services, plus industry trends. Organizational :

Ability to manage multiple tasks and projects efficiently. Additional context : Schneider’s values and the IMPACT framework (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) guide our culture. We aim to connect careers with sustainability and impact. Application note : You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel valued and safe to contribute their best. We mirror the diversity of the communities in which we operate and inclusion is a core value.

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