Customer Development Representative II

Overview

Customer Development Representative II to join the Customer Development team, reporting to the Senior Global Director of Customer Development. In this remote or hybrid role, you will work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will be responsible for managing your region to meet or exceed targets for maintenance and subscription renewals for our Daybreak project. You will also manage numerous customer contacts at different stages of the customer lifecycle and work as a trusted partner, allowing customers to meet their business objectives with our products. Be a Contributor - What You’ll Do

Analyze data collected during account reviews and meetings to create practical proposals for expansion, upsell, and refresh, ensuring customer satisfaction and surpassing monthly and annual sales targets Manage the timely generation of renewal quotes, validation, auditing, and comprehensive management of all aspects of maintenance and subscription renewals Facilitate relationships with clients, encouraging adoption of Infoblox products and retention, and aligning with customer goals to enhance organizational efficiency Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams Collaborate with the Sales Account team to support accounts, identify opportunities for improving Infoblox services across functions, and develop upsell and cross-sell opportunities Use the RKO deck for a comprehensive assessment of customer needs, goals, and challenges, tailoring solutions to align with customer objectives Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases Foster a collaborative atmosphere between the field and customer development organizations while driving expansion and tech refresh initiatives in renewing accounts and optimizing field engagement Strive for a minimum In-Quarter Renewal Rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive FY24 renewal bookings without extensive field engagement Target the eligible customer list provided to educate customers of impending EOL events and execute early refresh motions, converting customers to the latest Infoblox platform before the EOL date Be Prepared - What You Bring

4+ years of work experience in customer success or account management 3+ years of service renewals experience with an emphasis on channel Expert working knowledge of the service business, including co-termination, service terms, and terms and conditions Experience working with both internal and external customers in a multi-tier channel environment Proficiency with Excel and Salesforce Experience with SaaS applications, deployments, and migration to cloud services Fluency in English and Arabic Excellent organizational, consulting, project management, and time management skills Fresh ideas about SaaS user adoption and customer churn mitigation Bachelor’s degree preferred Be Successful — Your Path

First 90 Days :

Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work Six Months :

Deliver a signature win : ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process One Year :

Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas Belong — Your Community

Our culture thrives on inclusion, rewarding bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here. Be Rewarded — Benefits That Help You Grow, Thrive, Belong

Comprehensive health coverage, generous PTO, and flexible work options Learning opportunities, career-mobility programs, and leadership workshops Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations Charitable Giving Program supported by Company Match Ready to Be the Difference? Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis Seniority level

Mid-Senior level Employment type

Full-time Job function

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