Training Service Manager

The Training Center Manager drives the development and execution of technical training strategies to build and improve the competencies of a company's technical workforce. The manager achieves this by identifying training needs, designing effective curriculum, leading a team of trainers, and managing all training center operations and resources. The ultimate goal is to equip technical staff with the latest knowledge and practical skills to enhance performance and achieve business objectives.

How you’ll make an impact

• Developing, promoting, and executing the PGSV service training strategy at the local level, in alignment with global and hub initiatives.
• Accountable for establishing the PGSV training center model and governance within the country.
• Exhibiting a strong commitment to the expansion of the service training business in the country, encompassing new segments and customers (both external and internal).
• Proactively initiating strategic growth initiatives to enhance the training business within the country and to support the hub.
• Responsible for certifying the training center and trainers to optimize the training support to the country and the hub.
• Drives, implements, reports on, and monitors training center performance targets.
• Manages the daily operations of the training business to ensure profitability, growth, and continuous improvement.
• Training oversight – Ensures design and delivery of internal, and customer technical training related to applicable technologies in accordance with contract and budget.
• Planning – Ensures continuous planning for the Training function, assigning proper instructors and classrooms for each scheduled course and providing schedule changes for other departments in case of over schedule.
• Documentation – Ensures that training related documentation and any special equipment or customized devices are accurately prepared and available for training sessions.
• Pricing – Establishes pricing for courses and provides relevant dates for use with proposals.
• Vendors – Selects, manages, and ensures proper training of outsourced trainers.
• Monitoring – Plans periodic training for course instructors to ensure knowledge of current technical environment and solutions, and maintains detailed records of internal training courses attended.
• Ensures training courses are performed in accordance with Occupational Health and Safety (OHS) directives.
• A track record of designing and implementing impactful training programs that achieve measurable results.
• Leadership and management – Experience in a leadership capacity, such as supervising training teams, managing budgets, and overseeing training strategies.
• Demonstrated ability to work closely with various departments—including Engineering, HR, and Operations—to identify training needs and align with business objectives.
• Expertise in designing and delivering training with the customer's needs, goals, and experience as the central focus; includes understanding customer journey mapping and applying feedback loops.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

Job function Customer Service & Contact Center Operations

Contract Regular

Publication date

Reference number R

About Hitachi Energy

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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