Technical Customer Success Manager - Enterprise Infrastructure

Overview

Technical Customer Success Manager - Enterprise Infrastructure Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic. Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services team in Riyadh, Saudi Arabia.

What you’ll achieve

We’re looking for a Technical Customer Success Manager with strongtechnical expertise in enterprise infrastructure to join our team. In this role, you will serve as a trusted advisor to Dell Technologies’ customers, ensuring they realize maximum value from their investments in Dell solutions. You’ll act as a bridge between our customers and Dell’s teams, driving adoption, retention, and satisfaction.

You will

Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals.

Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives.

Proactive advocacy by acting as the customer's voice within Dell Technologies, ensuring their needs and challenges are effectively addressed.

Lead regular business and technical reviews with customers to measure success, share insights, and identify areas for improvement & collaborate closely with Dell’s Sales, Professional Services, and Support teams to deliver a seamless customer experience.

Advocate for customers by providing feedback to Dell’s product and engineering teams to drive innovation and improvements, and stay updated on industry trends, emerging technologies, and Dell’s evolving solutions to ensure customers are informed and well-equipped.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role :

Essential Requirements

Strong technical background and experience in enterprise infrastructure, including servers, storage, networking, virtualization, and cloud solutions.

Exceptional problem-solving skills and the ability to translate technical challenges into actionable solutions.

Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders.

Proficiency with enterprise infrastructure products is highly preferred with an analytical mindset and the ability to leverage data to drive insights and recommendations.

Bachelor’s degree in information technology, computer science, or a related field.

Desirable Requirements

8 to 12 years of relevant experience delivering successful complex IT services across a range of sectors

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