Flight Experience Specialist - Cabin

Job Purpose : Responsible for ensuring an exceptional passenger experience throughout the flight journey. This role focuses on delivering high-quality service, managing in-flight operations, and addressing passenger needs while supporting the airline’s standards and policies. Accountabilities : Cabin Definition : Ensure all GX cabin activities comply with company policies and aviation regulations. Assist in definition of cabin products keeping pax comfort and guest experience in mind. Passenger Engagement & Feedback Support on ensuring the NPS score is maintained for Flynas as well as leased A / Cs. Anticipate business travels within and outside of KSA. Product Definition : Manage projects assigned by the head of the department. Assist in investigating systems and services errors. Coordinates with the IFS / Marketing / maintenance department and aircraft manufacturer to finalize suitable cabin product. Ensures compatibility and accuracy of manufacturer and vendor technical documents with FLYNAS fleet and requests system updates and corrections whenever necessary. Represents FLYNAS in manufacturers and vendors meetings, conferences, workshops, and industry steering committees. Liaise with the internal procurement team for new ordering based on the request. Wet lease : Work closely with IFS / QA in conducting inspections on wet leased A / C to ensure they match Flynas brand requirements. Support EIS of leased A / C Support operational audits related to passenger experience. Monitor adherence to operational procedures and safety standards. Monitor NPS and take necessary corrective actions. Process Improvement Recommend process enhancements to improve guest experience efficiency and quality. Participate in initiatives to upgrade onboard services, IFC and IFE. Collaborate with cross-functional teams for continuous improvement of passenger experience. Skills Education : Bachelor’s degree in Hospitality, Aviation Management, or related field preferred Experience : 2 – 4 Years of Experience in airline operations or cabin services

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