Cloud Service Engineer

iSoftStone is seeking a Cloud Service Engineer to join our team in Saudi Arabia! Responsibilities : Serve as the primary technical point of contact for enterprise customers, understanding their business goals, technical challenges, and cloud adoption roadmap. Develop tailored cloud strategies, architectures, and best practices to align with customer needs, ensuring optimal performance, cost efficiency, and security. Partner with sales, engineering, product, and support teams to deliver seamless end-to-end customer experiences and resolve complex technical issues. Conduct regular technical reviews, risk assessments, and health checks to anticipate challenges, recommend enhancements, and drive continuous improvement. Troubleshoot critical technical issues, escalate to internal teams when needed, and ensure timely resolution while maintaining customer trust. Stay ahead of Alibaba Cloud’s evolving product portfolio (compute, storage, networking, security, databases, AI / ML) and educate customers on new features and use cases. Gather and relay customer insights to internal stakeholders to influence product roadmaps and service improvements. Ensure customer solutions adhere to industry standards, regulatory requirements, and Alibaba Cloud’s security best practices. What We Look For : Bachelor’s degree in Computer Science, IT, Engineering, or a related field. 5+ years in technical consulting, cloud architecture, customer success, or a similar customer-facing technical role. Deep expertise in cloud computing (IaaS / PaaS / SaaS), infrastructure design, migration strategies, and troubleshooting. Hands-on experience with Alibaba Cloud, AWS, Azure, or Google Cloud is a plus. Proven track record of managing multiple priorities, meeting deadlines, and delivering results in fast-paced environments. Preferred Qualifications : Certifications in Alibaba Cloud (ACA / ACP), AWS, Azure, or other cloud platforms. Knowledge of DevOps, CI / CD pipelines, containerization (Kubernetes / Docker), or big data / AItechnologies. Fluent in English, Mandarin Chinese and good communication skills in Arabic preferred. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at iSoftStone by 2x Get notified about new Service Engineer jobs in

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