Operations Account Manager - Business Setup

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth.

As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client.

Who you are

We’re looking to hire a Business Setup Account Manager who thrives in fast-paced, client-facing environments and takes full ownership of delivering seamless expansion journeys into Saudi Arabia. You’ll manage a portfolio of regional and international clients establishing their legal presence in the Kingdom, guiding them through every stage of setup with precision, transparency, and care.

You’re a hands-on operations professional who understands the complexities of licensing, compliance, and government processes and can translate them into clear, client-friendly actions. You balance strategic thinking with operational excellence : resolving bottlenecks, mentoring team members, and maintaining high service standards. You’re proactive in managing expectations, communicating progress, and ensuring every milestone, from license issuance to handover is completed on time and in full compliance.

You value structure, clarity, and accountability, yet remain agile in adapting to evolving regulations and client needs. Above all, you’re driven by client success and take pride in representing AstroLabs’ reputation for reliability, efficiency, and world-class delivery.

What You’ll Do

Client Engagement & Relationship Management

• Manage a diverse client portfolio, including VIP and complex cases, ensuring consistent satisfaction through proactive communication and transparency.
• Serve as the primary escalation point for client issues, driving quick resolution and client confidence.
• Maintain regular reporting and visibility on progress, bottlenecks, and compliance status across all client accounts.
• Anticipate client needs and regulatory changes, adapting service delivery and communicating proactively.
• Build long-term relationships that translate into client renewals and referrals.

Operational Excellence & Delivery

Government & External Relations

Team Leadership & Development

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