Technical Support Manager

Responsibilities

Lead and manage a remote technical sales support office in Egypt, supporting sales activities in KSA.

Oversee all technical activities, including lighting design, project management, and technical support.

Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.

Collaborate with the sales team to understand client needs and deliver customized lighting solutions.

Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and is up-to-date with the latest industry trends and technologies.

Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.

Monitor and evaluate the performance of the team, implementing improvements and training as necessary.

Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.

Manage project timelines, budgets, and resources to ensure successful project delivery.

Prepare and present technical proposals, reports, and documentation to clients and stakeholders.

Qualifications

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.

Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.

Extensive knowledge of lighting products, technologies, and industry standards.

Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.

Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.

Excellent communication, presentation, and interpersonal skills.

Strong problem‑solving and analytical abilities.

Fluent in English.

Knowledge of Arabic is a plus.

Ability to travel occasionally to KSA for meetings and site visits.

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