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Servicios al cliente — con detalles personales

Servicios al cliente — con detalles personales

MiravalSaudi Arabia
30+ days ago
Job description

Join to apply for the Servicios al cliente — con detalles personales role at Miraval Resorts & Spas

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Join to apply for the Servicios al cliente — con detalles personales role at Miraval Resorts & Spas

Job Overview

The Watersports Instructor at Miraval The Red Sea leads immersive, exhilarating, and mindful water-based experiences that celebrate movement, connection, and freedom. This role guides guests through a variety of non-motorized watersports—from stand-up paddleboarding and kayaking to guided snorkeling and aquatic breathwork—with a focus on presence, safety, and holistic well‑being.

Key Responsibilities

  • Lead individual and group sessions in stand-up paddleboarding, kayaking, snorkeling and other non-motorized watersports, tailored to guest skill levels and goals.
  • Provide clear, calm, inspiring instruction that empowers guests to feel confident and connected in the water.
  • Encourage mindfulness in motion—inviting guests to tune into breath, rhythm, and the natural beauty of the Red Sea.
  • Adapt each experience with compassion and creativity to suit physical ability, comfort level, and emotional needs of the guest.
  • Offer breathwork, reflection or gentle movement moments during or after watersports to deepen wellness impact.
  • Design signature watersports experiences that combine physical movement with emotional grounding and awe-inspiring nature immersion.
  • Develop guided explorations such as sunrise paddles, floating meditations, mindfulness kayaking, or marine-focused excursions.
  • Integrate holistic wellness themes—breath awareness, sensory connection, and stillness—into sea activities.
  • Collaborate with other instructors to create retreats and multi-disciplinary experiences.
  • Conduct daily safety checks on all watersports equipment, assess sea conditions, tides and weather, and adjust or cancel activities as needed.
  • Maintain current certifications in CPR, First Aid, and open-water rescue.
  • Supervise all water-based activities with attentiveness and calm, ensuring guests feel supported and protected.
  • Maintain equipment in pristine condition, set up and reset beachfront areas before and after sessions, and support resort operations with flexibility.
  • Promote private watersports sessions, exclusive group experiences, wellness adventures, and related programs through engaging conversation and cross‑sell relevant retail gear.
  • Suggest additional services, meet personal and departmental revenue and upselling goals through guest‑focused service excellence.
  • Create a warm, welcoming atmosphere where every guest feels safe, inspired, and valued.
  • Mentor new team members interested in watersports or marine-based wellness and participate in professional development programs.
  • Represent Miraval The Red Sea in a professional, passionate, and nature-honoring way at events, wellness weeks, and guest gatherings.
  • Support marketing content creation by contributing ideas, sharing stories, and modeling excellence in wellness and hospitality.

Qualifications

  • Certified in watersports instruction (e.g., SUP, kayaking, snorkeling) through a recognized training organization.
  • Certification in CPR, First Aid, and open water rescue.
  • Minimum 2 years’ experience guiding watersports in resorts, retreats, or adventure settings.
  • Proven ability to teach guests of all ages and skill levels in a safe, inclusive, and empowering manner.
  • Proficient swimming ability and knowledge of Red Sea or similar marine environments is preferred.
  • Additional training in mindfulness, fitness, yoga, aquatic therapy, or breathwork is an advantage.
  • Fluent in English; Arabic or other languages are a plus.

    • Skills & Attributes

  • Confident, grounded presence with a passion for nature, movement, and connection.
  • Excellent communication and instructional skills with a calm, engaging delivery.
  • Emotionally attuned and patient, with the ability to guide guests through both physical and mental transformation.
  • Safety-conscious and highly observant, always prioritizing guest wellbeing.
  • Spirit of adventure blended with serenity and service excellence.
  • Strong organizational and logistical skills, able to manage sessions and gear with care.
  • A true ambassador of mindful exploration, sea-based wellness, and Miraval’s purpose-driven mission.

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