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Rooms Division Trainer

Accor HotelsMedina, Medina Province, Saudi Arabia

3 days ago

Job description

Company Description

Join us at Accor, where life pulses with passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition : tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

At Sofitel Shahd Al Madinah our Guests experience a profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality is a work of heart ,

Join us and become a Heartist ®.

Job Description

We are seeking a highly skilled and motivated Rooms division Trainer to join our team in Sofitel Madina. As a key member of our organization, you will be responsible for developing and implementing comprehensive and practical training programs to enhance the skills and performance of our housekeeping & Front office staff.

Design, develop, and deliver engaging training programs for housekeeping & Front office staff at all levels based on LQA & Brand standards.
Assess training needs and create customized curricular to address skill gaps and improve overall performance
Conduct regular evaluations of training effectiveness and make necessary adjustments to programs
To be the role model as rooms division mentor and coach for supervisors to enhance their leadership and training abilities
Stay updated on industry trends and best practices to ensure our training programs remain cutting-edge and accessible
Collaborate with department heads to align training initiatives with operational requirements and hotel objectives
Develop and maintain training materials, including manuals, presentations, and e-learning modules in coordination with L&Q Dept to cover HK & FO SOPs including Opera cloud, Concierge and Room cleaning procedures.
Monitor and report on training metrics to demonstrate ROI and identify areas for improvement
Foster a culture of continuous learning and professional development within the Rooms department
Collaborate closely with Learning & quality department to monitor the progress of rooms department to be in full compliance with brand & Local standards as well as company Programs.

Qualifications

Bachelor’s degree in hospitality management, Business Administration, or related field

Minimum 5 years of experience in Rooms, with at least 3 years in leading position

Professional certification such as Certified Hospitality Trainer is preferred

Strong leadership and management skills with the ability to motivate and inspire teams

Excellent communication and presentation skills in both English and Arabic

Proficiency in training methodologies and adult learning principles

In-depth knowledge of housekeeping & FO best practices and hospitality industry standards

Demonstrated ability to design and implement effective training programs

Strong analytical and problem-solving skills to assess training needs and measure outcomes

Proficiency in Microsoft Office Suite and familiarity with training software and e-learning platforms

Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene

Additional Information

Ability to work well under pressure in a fast paced environment

Excellent communication skills and a professional presentation

Ability to work cohesively with fellow colleagues as part of a team

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Trainer • Medina, Medina Province, Saudi Arabia