E-Commerce Sales Specialist

An E-Commerce Sales Specialist is responsible for managing and developing relationships with key accounts in the e-commerce sector. The primary focus will be on driving sales, optimizing product visibility, and ensuring overall customer satisfaction. This role requires a combination of strategic thinking, strong communication skills, and a deep understanding of e-commerce platforms.

Responsibilities :

• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Provide support in other areas of Media Marketing, SEO, Keyword Research, and Google Analytics.
• Monitor changes in product sales by using web analytics to stay organized.
• Monitor key trading tasks such as stock management, fragmentation, and product returns.
• Liaise closely with Marketing, Sales, and customer service teams to improve efficiencies and customer experience.
• Manage new product uploads, category builds, product detail maintenance, and promotional activities.
• Assist with the day-to-day coordination of e-Commerce marketplace activities, e.g., product uploads, reporting, organizing stock transfers.
• Report on e-Commerce trade performance including KPIs, providing data-driven insight and conducting deep analysis where needed to better understand shopping behaviors and trends.
• Build and maintain strong relationships with key e-commerce accounts.
• Collaborate with clients to understand their business objectives and align strategies accordingly.
• Monitor account performance and identify opportunities for growth.
• Develop and implement strategies to maximize sales and revenue from key accounts.
• Analyze sales data, market trends, and customer behavior to identify opportunities and challenges.
• Address customer inquiries and issues promptly, ensuring a high level of customer satisfaction.
• Stay updated on industry trends, competitor activities, and market dynamics.
• Conduct regular market research to identify new opportunities and potential challenges.
• Ensure compliance with contractual obligations and agreements.
• Participate in the continuous development and improvement of the website to enhance performance and user experience.

Job Qualifications :

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