Client Service Specialist

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our clients logistics challenges. The Client Services Specialist receives and responds to client inquiries and requests. Essential Job Functions

Responds to orders general client inquiries invoice questions and client complaints. Resolves issues with orders delivery dates or service. Resolves the clients complaint; determining the cause of the problem; Other duties as assigned. selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. Physical Requirements

Job may require extended sitting or standing use of standard office equipment. Other Skills and Abilities

Problem Solving. Freight Forwarding Knowledge. Documentation Skills. Resolving Conflict. Ability to Multitask. Required Experience

Unclear Seniority Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type

Full-Time Department / Functional Area

Client Services Experience

years Vacancy

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