Customer Service Assistant

Responsibilities

Respond promptly and professionally to customer inquiries via email, chat, and phone.

Assist customers in troubleshooting issues related to mobile apps and digital platforms.

Document customer interactions and maintain accurate records in the CRM system.

Collaborate with technical teams to elevate and resolve complex issues.

Provide clear and concise information about products, services, and company policies.

Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

Identify recurring customer concerns and suggest process improvements.

Support onboarding and orientation for new customers using digital solutions.

Maintain up-to-date knowledge of company products and services.

Contribute to a positive, team-oriented remote work environment.

Qualifications

1-2 years of experience in customer service, support, or a related field.

Strong problem-solving abilities and attention to detail.

Ability to work effectively in a remote, fast-paced environment.

Proficiency with CRM systems and customer support tools.

Demonstrated ability to handle multiple tasks and prioritize effectively.

Customer-focused mindset with a commitment to delivering high-quality service.

Basic technical aptitude to assist with digital products and platforms.

Strong organizational and time management skills.

Willingness to work flexible hours as needed.

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