Program Director / Manager - Creative Agency

Overview

The Gen Plus Group is a global collective of agencies redefining creativity and delivering beyond expectations. Our ‘Plus’ philosophy goes beyond the ordinary - connecting brands and audiences in ways that matter. As Story-Tellers, Story-Shapers, and Story-Makers, we bring together the strategic communications of PRM, the content production expertise of NaF+, and the innovative creative vision of THEM AGAIN. Together, GEN+ unites over 3,000 professionals from 60+ nationalities, fostering a culture of innovation, collaboration, and industry leadership. We are seeking a seasoned Program Manager who will act as the senior strategic and operational lead for a single large client account. They will oversee multi-disciplinary campaign delivery for this client, ensuring they are strategically aligned, delivered on time, on budget, and to the highest standard of creativity. This role requires exceptional coordination, client relationship management, and the ability to connect multiple workstreams into one cohesive program of work. This an incredible opportunity to work on one of the Kingdom’s leading accounts, playing a key role in driving meaningful transformation across Saudi Arabia. WE ARE LOOKING FOR SAUDI NATIONALS FOR THE ROLE. Serve as the senior client liaison, understanding business objectives, brand vision, and marketing goals, while ensuring campaigns deliver measurable impact. Translate client needs into actionable creative briefs, providing guidance and thought leadership to internal teams and clients. Lead the development and execution of integrated creative campaigns — spanning production, design, social and digital — ensuring alignment with client expectations. Align all projects under a clear program roadmap that reflects the client’s priorities. Identify interdependencies between campaigns and ensure smooth coordination. Lead program-level updates, status meetings, and reporting. Anticipate client needs, proactively managing risks and opportunities. Maintain oversight of timelines, budgets, resources, and deliverables across multiple workstreams. Monitor program budgets and resource allocation across all workstreams. Implement effective governance, reporting, and program management practices. Continuously seek ways to improve efficiency, quality, and client satisfaction. Ensure all outputs consistently reflect the client’s brand and strategic objectives. Partner with internal teams including producers, creatives, designers, and social strategists to brainstorm, conceptualize, and deliver compelling, innovative content. Identify opportunities to expand services within existing account and contribute to new business development and pitch initiatives. Stay abreast of emerging trends, platforms, and best practices in creative, digital, and social media to maintain a competitive edge. Key Attributes

Strategic thinker who can also manage detail. Collaborative and people-focused leader. Calm, solutions-oriented, and resilient under pressure. Organised, structured, and process-driven, without stifling creativity. Passionate about creative industries and client service excellence. Qualifications

8+ years in agency account management or client leadership roles, ideally with experience leading creative campaigns. Proven track record in client servicing, strategic planning, and delivering complex multi-platform campaigns. Proven experience in program or senior project management within a creative, marketing, or communications agency. Track record of managing a large, complex client account with multiple concurrent workstreams. Strong leadership, communication, and interpersonal skills with the ability to influence clients and internal teams. Experience managing large budgets, timelines, and multi-disciplinary creative teams. Deep understanding of creative, digital, social media, and production workflows. Ability to balance creativity with business outcomes, driving client satisfaction and growth. Must be fluent in Arabic and English. Experience working with Ministries and governmental entities is desirable, though not essential.

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