Customer Service Specialist

Overview

About the job Responsibilities

Handling customer complaints and troubleshooting issues with products or services Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received Accessing databases to retrieve account information for customers Letting customers know about additional products or services that might benefit them Escalating queries and concerns when necessary Updating customer records following each contact Staying up to date on the latest products and services an organization provides Qualifications

Proficiency in English Experience in warehousing or logistics preferred Seniority level

Associate Employment type

Full-time Job function

Supply Chain Industries

Transportation, Logistics, Supply Chain and Storage

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