Front Office Supervisor (Saudi nationality only)

Company Description Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.

Oversee and coordinate all front office operations, including reception, concierge, and guest services

Supervise, train, and mentor front office staff to maintain high-quality service standards

Manage guest check-ins, check-outs, and inquiries efficiently and professionally

Handle guest complaints and resolve issues promptly and effectively

Ensure accurate and timely completion of all front office administrative tasks

Collaborate with other departments to provide seamless guest experiences

Monitor and maintain front office inventory and supplies

Implement and uphold hotel policies and procedures

Assist in creating work schedules and managing staff performance

Stay updated on local events and attractions to provide guests with relevant information

Qualifications

Saudi nationality is required for this position

Proven experience in hotel front office operations, with at least 2-3 years in a supervisory role

Bachelor's degree in Hospitality Management or related field preferred

Excellent customer service skills with a professional and friendly demeanor

Strong leadership and team management abilities

Exceptional communication skills in both Arabic and English

Proficiency in hotel management software and computer systems

Ability to multi-task and work efficiently in a fast-paced environment

Keen attention to detail and problem-solving skills

Knowledge of Saudi hospitality standards and cultural norms

Flexibility to work various shifts, including weekends and holidays

Relevant hospitality certifications are a plus

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

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