Customer Experience Director

Overview

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Customer Experience Director

role at

Virtucruit . VirtuCruit is partnering with a leading Saudi group to launch an automotive platform headquartered in Riyadh. We are seeking a Customer Experience Director to design a world-class customer journey and service culture. Role Overview

The CX Director will establish customer experience frameworks, build omnichannel support, and ensure exceptional service delivery from launch. Key Responsibilities

Journey Mapping : Design end-to-end customer journeys for all platform touchpoints. Service Operations : Establish call centers, chatbots, and digital support tools. Customer Insights : Use data to track satisfaction, NPS, and loyalty KPIs. Training : Implement customer service training for front-line teams. Continuous Improvement : Lead initiatives to enhance the customer lifecycle experience. Qualifications & Experience

12+ years of CX leadership in automotive, retail, or digital platforms. Strong CRM and customer service systems knowledge. Experience in building CX functions from the ground up. What This Role Offers

A career-defining opportunity to set the gold standard for customer experience in Saudi Arabia\'s automotive sector. Seniority level

Director Employment type

Full-time Job function

Other Industries

Business Consulting and Services

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