Collections Specialist

Responsibilities include contacting clients and collecting outstanding payments, monitoring contracts to identify overdue payments, communicating with clients to arrange suitable payment methods for outstanding amounts, maintaining accurate records, coordinating with other departments to understand the client’s status and provide required invoices, preparing and submitting regular reports on collection activities, following up on financial payments and refunds with the Finance Department, resolving billing and customer credit issues, continuously updating collection-related files, monitoring and reviewing accounts to identify outstanding debts, verifying historical data for each debt or invoice, and addressing client inquiries regarding payments and arrears with effective communication. Promptly taking necessary actions to encourage timely debt repayment and applying strong problem-solving skills to address collection-related issues. Seniority level

Associate Employment type

Full-time Job function

Customer Service Industries

Human Resources Services and Staffing and Recruiting

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