Support Specialist – Eagle Platform (Portfolio Management)

Overview

Job Title : Support Specialist – Eagle Platform (Portfolio Management)

Location : Riyadh, Saudi Arabia

Type : Full-time / Contract

Industry : Banking / Investment Management / FinTech

Experience Required : 5+ years

Responsibilities

• Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules
• Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting
• Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports
• Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces
• Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting
• Manage SLA-driven incident resolution and maintain support documentation
• Support data migrations, upgrades, and new release rollouts of Eagle components
• Engage in root cause analysis and implement preventive measures

Required Skills And Experience

Preferred Qualifications

Additional Information

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