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Front Office Manager

Front Office Manager

InterContinental Hotels GroupRiyadh Region, Riyadh Region, Saudi Arabia
30+ days ago
Job description

Overview

We’re not just hiring a Front Office Manager – we’re looking for a forward-thinking leader ready to take charge of guest-facing operations and elevate the full arrival and departure experience.

With a major hotel renovation underway and a renewed focus on personalized service, this role is ideal for someone who thrives in high-end, fast-paced, and internationally oriented environments , and who is ready to make their mark on one of the most visible parts of the guest journey.

What You’ll Be Responsible For

  • Lead a diverse team across the front desk, concierge, and bell services – ensuring a seamless and memorable experience for all guests.
  • Act as the face of the hotel – engaging personally with VIPs, resolving guest concerns, and setting the tone for exceptional service.
  • Conduct regular walkthroughs and inspections of the front office and lobby areas to ensure brand and service standards are met consistently.
  • Support the planning and execution of upcoming changes to systems, processes, and guest flow as part of a major property-wide transformation .
  • Drive performance through coaching, training, and mentoring of your team, with a strong emphasis on service personalization and revenue through up-selling.
  • Lead the front office team through emergency procedures and crisis management with confidence and professionalism.

What We’re Looking For

  • At least 3 years of experience in Front Office or Guest Services, including leadership of multi-disciplinary teams in a luxury or lifestyle hotel setting.
  • A strong international background, ideally in multi-outlet or large-scale operations.
  • A Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Excellent communication skills and fluency in English; additional languages are a plus.
  • A proactive mindset with a track record of improving processes, guest satisfaction, and team engagement.
  • A hands-on leadership style with strong problem-solving ability and attention to detail.

    • What You’ll Get from Us

  • A competitive salary and incentive structure
  • Access to global hotel discounts and exclusive IHG benefits
  • Ongoing professional development and career advancement opportunities
  • A collaborative team culture where your voice and vision matter

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    Front Office Manager • Riyadh Region, Riyadh Region, Saudi Arabia