Assistant Front Desk Manager

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing front office operations, ensuring excellent guest service, smooth check-in / check-out procedures, and effective coordination among the front office team. This role involves supervising staff, handling guest concerns, and maintaining a welcoming and efficient environment in the lobby area.

Key Responsibilities :

Supervise front desk staff and daily operations to ensure smooth guest service.

Assist with guest check-in, check-out, room assignments, and reservations.

Address guest inquiries, requests, and complaints in a prompt and professional manner.

Ensure adherence to hotel policies, procedures, and service standards.

Coordinate with housekeeping, maintenance, and other departments for guest requirements.

Train and mentor front desk agents to deliver high-quality service.

Monitor performance, attendance, and grooming of the front desk team.

Manage shift schedules and ensure proper staffing levels.

Prepare and review daily reports and handovers.

Handle cash transactions and ensure accuracy in billing and invoicing.

Requirements :

Bachelors degree or diploma in Hospitality Management or a related field.

23 years of experience in front desk operations, preferably in a supervisory capacity.

Excellent communication and interpersonal skills.

Strong problem-solving and decision-making abilities.

Proficiency in property management systems (e.g., Opera, Fidelio) and MS Office.

Ability to work under pressure and handle difficult situations with diplomacy.

Flexibility to work shifts, weekends, and holidays.

Preferred Qualifications :

Previous experience in a 4-star or 5-star hotel environment.

Multilingual abilities are a plus.

Certification in hospitality or customer service is advantageous.