Enterprise Customer Success Manager

Join to apply for the Enterprise Customer Success Manager role at Canonical .

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed team of 1200+ colleagues across 75+ countries, and few office-based roles. Teams meet in person 2-4 times annually at interesting locations worldwide to align on strategy and execution.

We are hiring an Enterprise Customer Success Manager at Canonical . Customer success is a strategic, newly formed department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs build trust with customers, understand their objectives, and align expectations, offering additional services or products to increase loyalty and help develop a collaboration roadmap.

Our growing Customer Success team will focus on interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in one of these segments :

• Mass - SMEs or large businesses starting their journey with Canonical
• Focus - Large companies with established ARR
• Step Growth - High-potential customers

All CSMs also support other customers (Tech segment), including Store customers.

Location : This role is remote.

What your day will look like

What we are looking for in you

The ideal candidate will have strong customer-facing skills and a passion for cloud and data center technologies. Requirements include :

Additional skills that you might also bring

What we offer colleagues

We offer a competitive, performance-driven compensation package, including annual reviews, bonuses, and benefits such as :

About Canonical

Canonical is a pioneering open-source tech company behind Ubuntu, leading the global shift to open source. We recruit globally, value excellence, and foster a remote work environment. Working here challenges you to think differently, learn new skills, and grow.

Canonical is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive workplace. All applicants will receive fair consideration regardless of background or identity.

#J-18808-Ljbffr