This job offer is not available in your country.

Head of IN Live Streaming Operations, Prime Video, Playback Operations

AmazonRiyadh, Riyadh Region, Saudi Arabia

11 days ago

Job description

Overview

We are looking for a talented Senior Manager, Operations who is ready to take charge of Amazon Video Operations Center in India to broadcast thousands of events Worldwide. If you can think strategically but execute operationally on a daily basis, while making decisions that are in favor of the customers who turn to Prime Video for their entertainment needs, this job is for you. The ideal candidate is passionate about leading and building strong operational teams while diving into the details that make our broadcasts successful. You inspect operational plans before the event, monitor defects during live broadcasts, and pursue the resolution of defects observed during live broadcasts. You define and drive key performance and quality metrics for your team. You communicate effectively with engineers, partners, leaders and a broad set of stakeholders. You also participate in monthly business reviews with C-level executives who partner with us to deliver this service.

Key job responsibilities

Team Leadership : Lead, mentor, and grow a global team of support engineers, ensuring consistent high performance and a proactive approach to managing live streaming events.
Operational Oversight : Oversee the day-to-day operations of the support team, ensuring that all live events are monitored in real-time and that incidents are resolved quickly and effectively.
Global Event Support : Ensure the flawless execution of live streaming events across different time zones, coordinating with various departments to deliver high-quality streams for clients.
Technical Expertise : Provide hands-on technical support and guidance to the team for troubleshooting and resolving streaming issues, ensuring minimal downtime during live events.
Stakeholder Collaboration : Work closely with product teams, account managers, and engineering teams to ensure customer expectations are met and exceeded, offering post-event analysis and insights to improve future events.
Process Improvement : Continuously evaluate and enhance our event support systems, workflows, and monitoring tools to ensure scalability, efficiency, and resilience.
Incident Management : Lead the response and root cause analysis for high-impact incidents, implementing strategies to prevent recurrence and improve overall system robustness.
Innovation and R&D : Stay ahead of emerging trends in live streaming technology and event support, driving initiatives to adopt new tools, processes, and strategies that enhance service quality.
Customer Engagement : Act as a point of escalation for customer issues during live events, ensuring timely communication, resolution, and client satisfaction.
Strategic Planning : Develop long-term strategies to improve the efficiency and scalability of live event support. Collaborate with leadership on planning initiatives that align with business growth, new technologies, and evolving customer needs.

A day in the life

Morning : You begin your day by reviewing the event dashboard and overnight logs to ensure the previous events went smoothly, and there are no lingering issues. You join a brief global team sync to align on the upcoming events, priorities, and potential risks. You review strategic goals for the week, focusing on optimizing support processes and improving system resilience.

Mid-Morning : You hold a strategic meeting with cross-functional stakeholders to discuss upcoming features or product enhancements. You contribute insights from your team on ways to improve scalability and reliability for high-profile live streaming events, ensuring that the support engineering roadmap aligns with the overall business objectives.

Midday : A high-priority event is about to go live, so you oversee real-time monitoring of the stream, proactively troubleshooting and preventing potential issues. You provide technical oversight, ensuring smooth delivery across global regions. After the event, you lead a quick debrief, analyzing real-time data and incident reports to compile insights for future improvements.

Afternoon : You work on long-term strategic initiatives—evaluating new monitoring tools, developing automation frameworks to streamline support operations, or implementing advanced alerting systems. You meet with senior leadership to propose new support engineering strategies to enhance operational efficiency.

End of Day : You review progress on your team’s key projects, evaluate performance metrics, and check in with engineers across time zones. You update leadership on the week’s strategic initiatives and event performance, providing recommendations to scale the team's efforts and infrastructure for future global streaming demands.

BASIC QUALIFICATIONS

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

7+ years of experience in technical support, engineering, or operations, with at least 3 years in a leadership or management position.

Strong experience with live streaming technologies, media protocols (RTMP, HLS, DASH), CDN services, and cloud-based streaming platforms.

Proven track record of managing global teams and delivering results under pressure in a fast-paced, high-availability environment.

Demonstrated ability to troubleshoot issues with video / audio quality, buffering, and latency across diverse streaming environments.

Experience with incident management, root cause analysis, and post-mortem processes in a production environment.

Excellent problem-solving skills and a calm, focused approach to troubleshooting during live events.

Exceptional communication skills, especially under pressure, and the ability to work effectively with clients, internal teams, and external partners.

Ability to work across different time zones and travel occasionally as needed for key events or client engagements.

PREFERRED QUALIFICATIONS

Experience in large-scale, high-traffic live event management.

Experience with video encoding / decoding processes and troubleshooting playback issues across various devices and environments.

Cloud certifications (AWS, Google Cloud, Azure) or relevant hands-on cloud experience in streaming and media services.

Prior experience in automation or scripting to improve support processes (e.g., Python, Bash).

Experience with hybrid cloud and edge delivery systems for streaming optimization.

A passion for live events and deep understanding of the live streaming landscape, trends, and innovations.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted : September 8, 2025 (Updated about 7 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr

Create a job alert for this search

Head Of • Riyadh, Riyadh Region, Saudi Arabia