Field Application Specialist (Khobar)

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La position

The Field Application Specialist ensures the delivery of best in class application support and a differentiated customer experience, offer application and software support for the assigned portfolio, working closely with the sales and field service teams, in order to deliver high value service offering. The role implements Roche Global application standards, guaranteeing appropriate case reporting and follow up, and collaborate with sales team on channel-filling opportunities.

Your Responsibilities

Provides a high quality application support response which is consistent and in line with the changing requirements of the customer and the business areas.

Delivers best in class support utilizing appropriate systems and processes and providing a consistent and high level of support to customers.

Continues development of application skills to ensure resilience in the support of all products.

Ready to Support across the required core and out of hours, in line with agreements with customers.

Proposes proactively and implement activities aligned with customer satisfaction surveys and on-going customer and business area feedback.

Performs instrument training, configuration, and instrument commissioning for new installations.

Ensure that all administration is completed in a timely and accurate manner and guarantee the activity reporting at Sales force software and appropriate escalation of product issues to management center, and that all administration is completed in a timely and accurate manner.

Performs corrective visits to sites as part of case escalation.

Who You Are

You hold a BSc degree in Life Sciences, Laboratory, Clinical Chemistry, Biochemistry, Biomedical Engineering, Biotechnology or related

You built 2 – 3 years of work experience in a similar role, or as Biotechnologist / Lab Technician with practical application experience in IVD or medical device industry. Ideal candidate already worked with Roche IVD instruments / platforms from the Serum Work Area and Point of Care (Cobas 6000, 8000, Pure, Pro)

You built hands-on knowledge both practical and theoretical on chemistry, immunology, hematology, coagulation and hospital point of care. And you built knowledge of instrument verification

You are strong at solving problems / trouble shooting, working independently or as part of the team, and achieving goals / deadline with moderate supervision and direction

You have excellent communications and presentation skills (both spoken and written), in English and Arabic

The ideal candidate is interested in digital / IT and Artificial Intelligence technology

You have advanced interpersonal interaction and customer relations skills both internally and externally

You are flexible and willing to travel within the Khobar / Dammam region

Important note :

If future business needs require it, there is a possibility that you will be asked to relocate to another city within Saudi Arabia. Willingness to relocate to another city in KSA is expected from you.

Qui nous sommes

Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.

Construisons ensemble un avenir plus sain.

Roche est un employeur offrant l'équité en matière d'emploi.

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