Sales Engineer

Job Title

Sales Engineer

Job Scope

Ivanti is seeking a Customer Success Manager (CSM) to strengthen long-term customer relationships and ensure every customer realizes maximum value from our solutions. This role bridges technical pre‑sales expertise with ongoing customer engagement, focusing on increasing product adoption, improving customer satisfaction, reducing churn, and uncovering opportunities for cross‑sell and upsell.

The CSM will spend most of their time interacting with customers—onsite and remotely—to understand how they are using our solutions, identify gaps, resolve challenges, and help them progress on their Ivanti maturity journey.

Main Duties and Responsibilities

Technical Solutioning & Strategy

• Assess customers’ current environments, identify gaps, and build clear roadmaps toward their desired future state.
• Design and execute technical account plans, including PoCs, trials, product evaluations, pilots, and workshops.
• Recommend features, enhancements, or complementary Ivanti products to increase customer value and drive adoption.
• Lead whiteboard sessions, deep‑dive discussions, product demonstrations, and technical roadmap conversations.
• Conduct health checks, technical reviews, and adoption assessments to ensure customers are maximizing value.

Customer Engagement & Success

Internal Collaboration & Orchestration

Risk Management & Issue Mitigation

Product & Industry Knowledge

Training, Certification & Continuous Improvement

Position Requirements

Qualifications

Core Competencies

Education

Bachelor’s degree in Computer Engineering, Computer Science or any other related field.

Experience

#J-18808-Ljbffr