Stylist

Overview

Join to apply for the Stylist role at Chloé .

A Chloe STYLIST is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Responsibilities

• A Client Relationship owner
• Delivers exceptional Customer Service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows his / her portfolio of customers, in particular the VVICs and VICs he / she handles
• An omnichannel business partner
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM / ASM / HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities
• Supports an operations excellence approach
• Ensures an impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM / ASM of any structural repair needed in store to ensure a luxurious environment at all times
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after-sales clients and follows up to ensure impeccable after-sales service
• Complies with established Richemont policies and standards

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.

Seniority level

Employment type

Job function

Industries

Riyadh, Riyadh, Saudi Arabia

#J-18808-Ljbffr