Senior Customer Success Manager

Overview We are looking for a Senior Customer Success Manager to lead the relationship with our enterprise customers in the Middle East to ensure they achieve maximum value from adam.ai. This is a critical role responsible for managing high-value accounts, building strategic partnerships, and ensuring long-term customer satisfaction, retention, and growth.

As a trusted advisor, you will partner with key enterprise accounts to drive adoption, align our platform with their business goals, and maximize the impact of our solution. You’ll work closely with executives, guide complex account strategies, and represent the voice of the customer across the company.

Requirements

5+ years of experience in Customer Success or Account Management

Proven track record of managing enterprise accounts and executive-level relationships

Experience in renewal, upsell, and expansion strategies for large customers

Ability to build success plans, drive adoption, and manage complex account dynamics

Strong communication and presentation skills, especially with C-level stakeholders

Fluent in Arabic & English (spoken and written)

Responsibilities

Own the full post-sales relationship with enterprise accounts

Develop and manage success plans tailored to each customer's goals and needs

Lead onboarding, training, and adoption activities to ensure strong engagement

Build trusted relationships with key stakeholders and executive sponsors

Monitor account health and proactively address risks or blockers

Drive renewals, identify expansion opportunities, and support upselling efforts

Partner with Product teams to resolve issues and accelerate impact

Gather and share customer feedback to influence product roadmap

Track and report on KPIs related to satisfaction, retention, and growth

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