Customer Project Manager

Job Title : Customer Project Manager

The Customer Project Manager is responsible for collaborating with project managers to ensure deliverables meet customer expectations, optimizing project plans for better outcomes. The role manages specific project tasks from initiation to completion, ensuring timely and high-quality delivery, operating under general supervision. The role addresses moderately complex customer inquiries and resolves issues to ensure satisfaction. The role analyzes project data to provide insights, contributes to continuous improvement, and coordinates with cross-functional teams. The role documents risks and change requests, supports presales activities, assists with product integration and installation, and conducts post-implementation reviews to enhance future projects and practices.

Your role :

Support Order Acquisition Process (OAP) - Site planning

• Work closely together with the sales team / Key Account Manager to support the OAP
• Site assessments to understand the local situation and the real customer need
• Trigger Site Planning (produced by Business Center) to create a site preparation package to get upfront insight in room lay‑out and technical specifications
• Seamless interface between customer and business center aiming to achieve “right first time’’ room planning and support on‑time delivery
• Create project plans / budgets and perform risk assessment during the OAP to meet Customer needs and to create a beneficial quote

Order Realization Process (ORP) - Installation Project

Order Realization Process - Box & Sales

Quality & Regulatory (Q&R)

You're the right fit if :

Preferred Skills

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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