Service Excellence and Technical Services

Location : Jubail, Saudi Arabia

Education : Bachelor’s degree in Information Technology, Computer Science, or related field

Experience : 1–5 years in IT Service Excellence, Performance Management, or Technical Services

Monthly Salary Package : 9,000 SAR

Qualifications :

Strong understanding of IT service management, incident analysis, and KPI reporting

• Hands-on experience in vendor performance reporting and cost performance analysis
• Ability to identify service improvement opportunities and develop actionable improvement plans
• Knowledge of problem management, process initiation, and IT process awareness
• Experience in process design, re-engineering, and continuous improvement
• Familiarity with frameworks such as ITIL, CMMI, COBIT
• Support experience in ISO 20000 implementation
• Skills in service level monitoring and reporting
• Ability to support development of IT Service Catalogues
• Strong analytical and performance management skills
• ITIL Certification (Foundation minimum)
• ISO Practitioner certification (preferred)
• Strong interpersonal and communication skills (verbal and written)
• Must be fluent in Arabic

Language Requirements : English & Arabic (mandatory)

Responsibilities :

Work Pattern : In person

Interview : Remote