Director of Operations

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Director of Operations

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Sofitel Job Description As a key member of the executive leadership team and reporting directly to the General Manager, the

Director of Operations

plays a pivotal role in orchestrating the guest experience across the hotel. You will lead with vision and operational excellence, ensuring seamless service from arrival to departure. This is a strategic and hands-on leadership role, combining guest-centric service with performance-driven management. You will collaborate closely with department heads and fellow executive committee members to elevate guest satisfaction, team engagement, and overall hotel results — all while upholding the legendary standards of Sofitel hospitality. If you are passionate about delivering exceptional guest journeys, developing high-performing teams, and leading in a luxury environment, this role is your opportunity to make a lasting impact. Responsibilities

Reporting to the General Manager, consistently offer professional, warm, and engaging service Drive employee engagement, RPS and profitability Ensure all leaders consistently uphold luxury service standards Maintain compliance with Brand and Service Standards (LQA) across the Rooms Division through audits; assist in training program development and address performance gaps Address and resolve guest and colleague concerns promptly and professionally Foster a culture where colleagues exceed guest expectations and have career development opportunities Lead pre-opening efforts including training, operational setup, and team development Ensure seamless setup and operation of guest room services, public areas, and departments such as Front Desk, Guest Relations, Housekeeping, Guest Services and Spa Cultivate a high-performance culture, motivating and guiding a team of service-driven professionals Monitor guest feedback and metrics, proactively addressing opportunities for improvement Ensure cost control and operational efficiency while maintaining luxury service levels Collaborate with other departments to ensure seamless hotel-wide operations and an elevated guest experience Collaborate with the Director of Engineering to address outstanding work orders for guest rooms and public areas Drive employee engagement across all departments and contribute to executive team strategies Engage with all hotel departments through participation in meetings and committees Oversee the performance review process for the division, ensuring development and accountability Lead crisis management efforts for the division and participate in the hotel’s crisis management team Contribute to the hotel’s strategic plan and stay ahead of industry trends, identifying opportunities for innovation Ensure adherence to departmental policies, procedures and standards, and safety policies Perform other duties as assigned Qualifications

Minimum 7 years’ experience in a similar luxury hotel role; Sofitel brand experience is a plus Fluency in English; additional languages are an asset Proven ability to lead, motivate, coach and develop a team Strong guest service orientation and training skills Highly motivated, organized, goal- and results-oriented, able to work under pressure Self-motivated with the ability to make effective decisions Strong presentation and public speaking skills Seniority level

Director Employment type

Full-time Job function

Management Industries

Hospitality Riyadh, Riyadh, Saudi Arabia

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