Customer Retention Specialist

Base pay range

SAR5,000.00 / yr - SAR9,000.00 / yr Department :

Customer Experience / Marketing Reports To :

CEO Job Summary

A leading fitness and wellness group is seeking a Customer Retention Specialist to strengthen member loyalty and reduce churn across multiple locations. The ideal candidate will analyze customer behavior, identify risks, and implement proactive retention strategies to enhance engagement and satisfaction. Key Responsibilities

Analyze customer feedback, behavior, and engagement metrics to identify patterns and churn risks. Develop and implement customer retention plans, loyalty programs, and personalized engagement initiatives. Collaborate with marketing, operations, and customer service teams to align retention efforts. Track and report on key retention KPIs, providing insights and recommendations for continuous improvement. Conduct regular customer satisfaction surveys and propose action plans based on findings. Engage directly with members when needed to gather qualitative insights and address concerns. Requirements

Bachelor's degree in Marketing, Business Administration, Data Science, or a related field. 2-5 years of experience in customer retention, customer success, or CRM-focused roles. Strong analytical and problem-solving skills. Excellent interpersonal and communication abilities. Proficiency in CRM platforms and customer analytics tools is preferred. Saudi nationality is required.

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