Integration - Payment System Engineer

3 weeks ago Be among the first 25 applicants Job Description

The Level 2 Support Engineer for integration is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction. Responsibilities

Issue Investigation & Resolution : Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications. Reproduce issues in test / staging environments to identify bugs or misconfigurations. Conduct detailed log analysis, SQL / database checks, and API validation. Incident Management : Classify and prioritize incidents based on severity and business impact. Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings. Collaborate with L1 and L3 teams during major incidents and post-incident reviews. User Support & Communication : Communicate with business users or clients to gather additional information when needed. Provide workarounds or solutions while permanent fixes are being developed. Maintain knowledge base and support documentation. Technical Tasks : Prepare scripts or SQL queries to validate data or resolve issues. Perform basic configuration changes or updates in non-production environments. Conduct release verification and smoke testing after deployments. Continuous Improvement : Analyze recurring issues to suggest long-term fixes or enhancements. Provide feedback to development / QA teams to improve application stability and usability. Mandatory Skills

Technical Skills Strong understanding of various integration technologies (API gateway, MQ and Message Broker preferable IBM stack) Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries Exposure to version control (Git), CI / CD tools, and cloud platforms (AWS, Azure, GCP) is a plus Soft Skills Strong analytical and problem-solving skills Excellent communication and documentation abilities Ability to work independently and under pressure Communication : Slack, Microsoft Teams, Email Code / CI : Git, Jenkins, GitHub Actions Languages : English : C2 Proficient Service Line : Custom Applications At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here . Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at DXC Consulting & Engineering Services by 2x Sign in to set job alerts for “System Engineer” roles. Location : Riyadh, Riyadh, Saudi Arabia SAR10,000.00-SAR20,000.00 Other related roles : Systems Engineer - Public Sector, Saudi Arabia; AWS Cloud & System Engineer - Preferably Syrian; Level 3 Support Engineer-(Sr Developer.Net )enterprise systems-loyalty platform; Senior Network Security Engineer / Data Engineer We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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