Freight Account Management Senior Specialist

Responsibilities

• Provide dedicated support to assigned client accounts, addressing inquiries, issues, and requests.
• Ensure exceptional client service and satisfaction.
• Collaborate with the Sales team to assess client transportation requirements and preferences.
• Work with internal teams to develop customized solutions.
• Assist in resolving client concerns and issues promptly and effectively.
• Support the identification of opportunities to expand existing client accounts, such as offering additional services or solutions.
• Assist in revenue maximization efforts.
• Assist in providing clients with regular updates, reports, and insights related to their transportation services.
• Gather client feedback and insights to enhance service quality and address areas of improvement.

Qualifications :

Experience :

Seniority level

Employment type

Job function

Industries

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