Technical Support Specialist

Technical Support Specialist – Smart City Project

Department

Digital Transformation / Smart City Solutions (Project-Based)

Reports To

Project Manager – Smart City Project

Job Purpose

Provide technical expertise and operational support for Smart City IoT initiatives. The role ensures successful deployment, monitoring, and maintenance of IoT devices and applications, while serving as a liaison between internal teams, vendors, and clients to maintain system reliability and performance.

Key Responsibilities

• IoT System Deployment & Integration : Assist in the deployment and integration of IoT devices and solutions within the Smart City project. Configure, test, and validate IoT devices, gateways, and communication networks. Ensure seamless integration with Smart City platforms and applications.
• Technical Support & Operations : Provide on-site and remote technical support for deployed IoT systems. Monitor system health, diagnose issues, and implement timely solutions. Maintain logs and records of incidents, resolutions, and system performance. Open and coordinate support tickets with IT, network, and development teams as needed.
• System Monitoring & Issue Resolution : Continuously monitor IoT device performance, connectivity, and data flow. Troubleshoot hardware, software, and network issues proactively. Collaborate with vendors and internal teams to resolve critical technical issues.
• Business Analysis & Stakeholder Coordination : Gather and analyze technical requirements for IoT implementations. Assist in translating business needs into technical specifications. Coordinate with project stakeholders, vendors, and clients to ensure expectations are met.
• Reporting & Documentation : Prepare detailed technical and operational reports. Maintain comprehensive documentation of IoT devices, configurations, and troubleshooting steps. Contribute to knowledge transfer and internal training materials.
• Continuous Improvement : Identify opportunities to improve IoT system performance, efficiency, and reliability. Recommend enhancements or optimizations for Smart City applications. Support analytics initiatives related to IoT data, energy efficiency, and smart services.

Education

Experience

Technical Skills

Soft Skills

Location : Dammam

Employment Type : IoT Engineer / Technical Support Specialist

Full-Time / On-Site

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