IT Service Delivery Team Leader -KSA

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Overview

The IT Service Delivery Team Leader is leading the service delivery function, ensuring stability, efficiency, and security of customers infrastructure. This role oversees a team of engineers and administrators, driving operational excellence, managing incidents and escalations, and ensuring service quality through proactive monitoring, optimization, and continuous improvement initiatives, and aligning IT services with business needs.

Responsibilities

• Lead and mentor the IT service delivery team, ensuring effective performance management, coaching, and career development.
• Oversee day-to-day IT service operations, ensuring adherence to SLAs, KPIs, and ITIL service management practices.
• Manage service delivery for Lenovo server and storage platforms, including installation, configuration, firmware upgrades, and lifecycle support.
• Ensure reliable virtualization and cloud operations using VMware vSphere / VCF, Nutanix AHV / Prism, and hybrid / multi-cloud integrations.
• Oversee service delivery on Microsoft technologies (Windows Server, Active Directory, Exchange, Azure, M365) and Red Hat Enterprise Linux environments.
• Collaborate with architecture and pre-sales teams to design and transition new services into operations.
• Supervise incident, problem, and change management processes, ensuring timely resolution and minimal business impact.
• Manage vendor relationships with Lenovo, VMware, Nutanix, Microsoft, and Red Hat; handle escalations and support contracts.
• Develop and maintain IT service reporting dashboards for performance, capacity, and compliance tracking.
• Drive automation and efficiency improvements across service delivery processes.
• Ensure infrastructure and services comply with corporate security, regulatory, and governance requirements.

Qualifications & Skills

Education & Experience

Technical Expertise

Leadership & Soft Skills

Preferred Certifications

# Only the relevant application will be viewed, and for the relevant candidate, please attach your updated resume & bachelor's degree certificate and a copy of your professional certificates in order to arrange the interview.

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