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Waitress - English Speaking

Waitress - English Speaking

SIHAMCOSaudi Arabia
2 days ago
Job description

Job Summary

We’re hiring a Waitress at Zama Zulu, our traditional African‑themed restaurant concept at The Groves. As a Captain Waitress you will take customer orders, provide detailed knowledge of the menu, make personalized recommendations, and ensure every guest feels the rhythm, warmth, and energy of the Zulu culture. This role combines professional service, salesmanship, and storytelling flair to deliver a unique and memorable dining journey. You’re not just waiting tables – you’re setting the stage for an unforgettable experience.

Key Responsibilities

  • Warmly greet guests with enthusiasm and Zulu‑inspired hospitality.
  • Present, explain, and promote the menu, including specials, ingredients, preparation methods, and cultural context.
  • Proactively upsell premium dishes, chef’s specials, signature drinks, and desserts to enhance the guest experience and boost revenue.
  • Make confident, thoughtful recommendations based on guest preferences and dietary needs.
  • Accurately take food and beverage orders and input them into the POS system.
  • Ensure guest satisfaction throughout the meal and anticipate their needs proactively.
  • Handle complaints or concerns promptly and professionally, escalating when necessary.
  • Embody and express the spirit of the Zulu theme through language, tone, energy, and style of service.
  • Maintain full knowledge of all food and beverage offerings, including allergens and dietary options.
  • Work closely with kitchen and bar staff to ensure timely and accurate order fulfillment.
  • Assist in table setting and resetting according to restaurant standards.
  • Maintain a clean and organized service area.
  • Uphold hygiene and grooming standards and wear the designated themed uniform with pride.

Qualifications

  • 1–3 years’ experience in a customer‑facing fine‑dining restaurant.
  • Outgoing, confident, and charismatic personality.
  • Excellent communication and interpersonal skills.
  • Strong understanding of food and beverage service, with ability to upsell effectively.
  • Passionate about African culture, particularly Zulu heritage, or eager to learn and embody it.
  • Team player who thrives in a fast‑paced, dynamic environment.
  • Flexible with shifts, including weekends and holidays.
  • Basic POS and order management skills are an advantage.
  • Open to South African, Zimbabwean, Malawian, and Kenyan nationals.

    • Benefits

  • Competitive salary packages aligned with market standards.
  • Visa (1‑year temporary) and flights into the country for non‑citizens.
  • Accommodation and transportation allowance.
  • Career development and internal promotions – grow with us across departments and seasons.
  • Creative and collaborative work culture built on passion, innovation, and attention to detail.
  • Exposure to high‑end hospitality & entertainment concepts – gain experience in premium F&B and entertainment.
  • Experience working on premium events within The Groves, Riyadh Season.
  • Cultural diversity – join a team of passionate professionals from around the world.

    • About the Group

    SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority, National Events Center, Riyadh Season and Jeddah Season since 2019. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.

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    English • Saudi Arabia