Customer Success Account Manager

Customer Success Account Manager page is loaded## Customer Success Account Managerlocations :

Flex - Riyadhtime type :

Full timeposted on :

Posted Todayjob requisition id :

JR Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!

• Responsibilities :
• Manage a diverse portfolio of customer accounts from signature to renewal.
• Accountable for ensuring customers achieve their desired outcomes and value from their Forcepoint investments by working with Onboarding, Professional Services, Tech Support, and Partners.
• Build and maintain relationships and trust at executive and technical staff levels within customer accounts
• Partner with Account team, Sales Operations, Executive sponsors and other key Forcepoint stakeholders to ensure alignment with driving value and retention of customer accounts
• Monitor customer utilization and health scores. Create Success / Action Plans to address at risk accounts.
• Conduct regular customer meetings and account reviews.
• Analyze data to improve customer experience and identify expansion opportunities.
• Comply with Success KPI tracking in tools such as Salesforce, Gainsight.
• Provide quarterly forecast for renewals and expansion opportunities. Own renewal opportunities to closure.
• Contract Management and Renewals Negotiations
• Core Competencies :
• Commitment :
• Passionate about customer satisfaction and their results. Do what you say you will do.
• Communication :
• Ability to communicate effectively at all levels, including Executive leadership, both as a presenter and an active listener
• Presentation :

Proficient in presenting to Executive and Technical levels within customer accounts; achieve strong engagement from the audience.

Ability to learn Forcepoint products and articulate how it solves customer’s business needs

communication skills.