Microsoft Exchange L2 Engineer

Project Description : An Exchange on-premises Level 2 Engineer is responsible for providing advanced support and administration for a company's on-premises Microsoft Exchange email infrastructure. This role handles complex technical issues that Level 1 support cannot resolve and involves maintaining, monitoring, and troubleshooting Exchange servers to ensure high availability and optimal performance. The engineer also often contributes to documentation, process improvement, and collaboration with other IT teams.

About the Role : This role is focused on providing advanced support and administration for the Microsoft Exchange email infrastructure, ensuring optimal performance and high availability.

Responsibilities

• Serve as the escalation point for technical issues from Level 1 support, diagnosing and resolving complex problems related to the on-premise Exchange environment.
• Provide day-to-day administration and management of Microsoft Exchange servers, including mailbox and distribution list management and user permissions.
• Monitor server email queues, and overall system health to ensure optimal performance and uptime.
• Troubleshoot mail flow, routing, and connectivity issues, coordinating with other teams on network, DNS, and security-related problems.
• Implement and manage security and compliance policies, including anti-spam, journaling, and email retention.
• Assist in developing and implementing Exchange backup and disaster recovery strategies, including mailbox and database restoration.
• Perform routine server maintenance, including applying updates, patches, and security configurations.
• Develop and maintain comprehensive documentation for all Exchange-related processes, configurations, and troubleshooting procedures.
• Collaborate with other technical teams and vendor support to resolve multi-faceted issues and implement solutions.
• Troubleshooting and resolving L2-level incidents related to email archiving.
• Managing, monitoring, and email archiving jobs and policies.
• Handling advanced data retrieval and eDiscovery requests for archived email.
• Performing system administration, including configuration changes, patching, and upgrades.
• Analyzing system logs and monitoring performance for optimization.
• Creating and maintaining documentation and generating reports.
• Ensuring email archiving operations adhere to data retention policies and regulatory requirements.

Qualifications

Required Skills

Preferred Skills

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Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Administrative, Customer Service, and Information Technology

Industries

IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and Banking

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